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Correspondence | UW Automation

Automate the amendments for rating, removal of riders, etc. Submitted by: Orlene Eichhorn From an UW lens and even a JET lens- we do so much additional pieces of correspondence in areas. ( IE AURA) ( letters) ( case view) is there an opportunity t...
Laura Zahn over 2 years ago in  1

RSA | Relook at process

Our current process for RSA is not ideal. We have data that is collected on the application for beneficiaries but not entered in the system. It is then entered when the case goes in force through the RSA process. This process is so manual – it oft...
Jenna James over 2 years ago in  1

AURA | Ability to Flag Agents

The underwriters would like the ability to send an internal task on a flagged agent in AURA. Submitted by: Orlene Eichhorn
Laura Zahn over 2 years ago in  1

Approvals | Display previous face/premium amounts on history of case

display of all previous face amounts and premium that have been chosen throughout the history of the case, so that they can easily compare pricing for certain face amts given a certain approval "Feedback on term approvals when different than appli...
Jenna James over 2 years ago in  1

Agent communication | U/W(AURA) requirements always send agent instruction

Whenever Midland New Business adds a requirement, an email is sent to the agent via the auto email sent when an agent instruction is added – because the only way MN New Business can add a requirement is via an agent instruction. But when Underwrit...
Jenna James over 2 years ago in  1

PBR | Show draft date

Midland website, pending business report - Showing the EFT draft date. This would allow the agent to know when the first and future draft are set to come out for the client before the case is release. Bonus options: to have a pop up or link to the...
Jenna James over 2 years ago in  1

Extending Case | Verify days extended shows correctly

Per the below request, New Business is asking for the total number of extended days reflect the accurate number of days extended. Currently case view shows a timeline of 30 days extended – however L70 reflects the true amount of 60 days. Submitted...
Jenna James over 2 years ago in  1

Imaging | Verify no tasks generate in NBUW

During the demo today you showed how the FAST pol # will be created in imaging by the email sent to Ephesoft. In today’s process, if something is indexed to a policy #, but the policy is not created in NBUW a task generates. An “email” or “corresp...
Jenna James over 2 years ago in  1

PBR | CRL Status

Have paramed orders be a link to see status on the PBR. In the NB feedback meetings we receivd the suggestion to have CRL statuses availabe on the PBR/PP when you click on hte requirement - just like they are today with APS's and some paramed orde...
Jenna James over 2 years ago in  1

Agent Contracting Errors

How we want AML agent errors to function: How they work today Midland: AML will stop issue, but once a case is issued if the AML become expired the message will generate, but it’s forcible (meaning the case can be placed in force with the messa...
Jenna James over 2 years ago in  1