We would really like the system to provide a pending reinstatement status once a Policy Change Case is kicked off to underwriting once the reinstatement application has been received.
Once the reinstatement is saved the status in FAST would change to pending reinstatement.
This would help with clarity for agents and policy owners. We would like this status to reflect in all the downstream systems including website, IVR, CCUI ect..
Aligned to feature https://sfg.aha.io/features/LT-459