"The ask is to have a drop down feature with templates built in for some of the more frequent notes that may be added to a case. This would speed up some of the time that it takes to document the case and also would make the notes consistent and easier to review.
Option #1 “Resent Link for OP2 per MGA/Agent Request”
Option #2 “Resent eDelivery Link per MGA/Agent Request”
Option #3 “Case ready to issue per MGA/Agent Request”"
Submitted by: Diana Dusa
Aligned to feature https://sfg.aha.io/features/LT-904