I would like to still see tasks in their individual categories and be able to sort the category by name, pol #, CM, agent, or plan.
Ability to pull partner cases and additionals at the same time to save time-(when working approvals/close out tasks) Avoids another touch.
From: Alex Jacobson
Option to create dashboard queue based on tagged cases (from idea above)
Large Case
Exception processing
Special Handling
SAM work
Agent's first case
Option for users to be able to toggle between dashboard queues to easily move into different dashboard to support another team when needed
Would like this to include a full dashboard queue option including tasks that are assigned to individual users
Ability to add/remove users from access to certain tasks (have this now, just not very efficient)
Ability to route tasks
Tracking of activity by task eg who routed the task including date/time, when the task generated, etc.
A way to recognize Last requirement scenarios
Task categories (like we have now) eg Issue, RIDs, RFUs
Option to sort tasks by status – pending, issued etc.
Ability to set SLAs by service level/team
Better view of overall status (e.g. how many tasks left due today)
Include automatic refresh. Today we manually count tasks for our status updates
From: Lisa Edgette
Aligned to https://sfg.aha.io/requirements/LT-1478-2