Currently, in production when the client opens the Completed Email to view the policy packet with a mobile device and the case was issued with an optional EFT form, the acknowledgement page will display and require the client to click through the screen.
It would be a better user experience if that page was removed in the Completed Email process.
Will be handled as part of this feature - https://dev.azure.com/sfgmembers/BTM/_workitems/edit/279634
Part of a future feature for eDelivery.