Identify/Display Additional Applications

We have received requests multiple times over the years to adjust how we show additional applications. Right now there is just a requirement that states ‘additional app’. On the Midland side, we have received feedback on many occasions that this requirement causes questions and confusion to the field, they think they need to submit a new ‘additional application’. So the team has to spend time responding to these inquiries. We just recently received feedback on this from a MN Case Manager that said she gets this question on a daily basis, multiple times a day.

With the new FAST system, how this processes/looks in the system ideally would be different to avoid agents being confused or not understanding what is going on. Back in the day (I think before CaseView) the additional application requirement for Midland used to say something like “additional application – refer to case #012346789 for requirements”. When it was worded that way, we rarely got questions. Not saying that is what is being suggested, just throwing out there how it’s functioned in the MN system over the years.