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Life BTM Ideas Portal
Created by Janelle Rose
Created on Sep 21, 2022

Status Cards in FAST

From a feedback lab:

Do the status cards change color based on any service level agreements? For example if a case has been open more than xx days does that status card change from purple to red so the user has an instant indicator that the case may need additional attention (setting a deadline with the agent for requirements, etc.)?

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  • Laura Zahn
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    Nov 10, 2022